Designing customer focused organizations is the most important challenge today – according to a survey I conducted on my blog. For this reason I have created a tutorial – distributed as an e-mail newsletter, with links to additional tools and templates. It will cover topic such as:
- Why the design of the organization impacts the customer experience
- How to align the formal structure with the market
- How to create customer-supplier relations between internal units
As always, I try to give practical advice based on both experience and academic research.
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Hi, I am Nicolay Worren. My goal is to help leaders design more effective organizations. I am a consultant with 15 years of experience. I have also written a textbook about organization design published by Pearson Education (UK). Let’s stay in touch – I hope you find my newsletter useful!