An organization is a “nexus of contracts”. Every employee has an employment contract. Then there are contracts with suppliers, partners, and … [Read more...]
In this series of posts I describe how to define the high level architecture and governance model of an organization, as well as individual level roles and accountabilities.
When I speak with people in large organizations, a fairly common complaint is that it takes too much time to make decisions. A key source of delay is … [Read more...]
Improving the customer experience is a goal for … [Read more...]
Last week I had the privilege of talking to Andrew Campbell from Ashridge Business School in the UK. Andrew is well known for his writing, … [Read more...]
Harold J. Leavitt was a professor at Stanford University until his death in 2007. He is regarded as one of the early pioneers in the field of … [Read more...]